Capture realtime in store customer feedback and turn it into operational insights that can help your team improve your customer experience. Our Turn-Key in store and online customer feedback and survey App lets you engage your customer before they have even left.
Find out how likely your customers are to return or recommend you to their friends. React to customer complains real time. Our powerful analytics let you keep track of this and many other key metrics.
Also known as Case Management, complaint feedback management is designed for service channels, helping to identify, alert and help remedy customer complaints. Issues are routed internally for follow up, while reply templates and a knowledge base improve response efficiency.
We are all about analytics. CXM lets you know where brand loyalty is gained or lost with powerful insight and reporting tools. Explore reports, dashboards and scorecards, and put customer feedback at the centre of your business. Access trends and macro reports at the line of business or division level, or drill right down to the customer or employee level to review individual feedback. No matter what you want to discover, you’ll have real-time knowledge at your fingertips.
An in store kiosk or hand-held solution to provide secure feedback collection and surveys so you can respond while the customer is in the store.